Frequently Asked Questions
What is provided in your Criminal Record Check service?
The requesting organization has included a search for Local Police Information in the request. What does that mean?
Can I use myBackCheck.com to order a Criminal Record Check that includes a Vulnerable Sector Search?
I know I have a Criminal Record. What will my results contain?
Under what authority is myBackCheck.com, as a third party provider, permitted to conduct Canadian Criminal Record Checks?
Where does your information come from?
How long does it take to receive results of a Criminal Record Check?
How can I trust that your service is secure?
Does the Criminal Record Check expire?
Why do I need to verify my identity?
What is Equifax eIDverifer?
An organization has sent me an invitation to complete a check. How do I proceed?
I received an invitation from an organization to complete a check. After I registered the invitation was not available in my account. What happened to my invitation?
What payment methods are available for my check?
How much does it cost to share my check with an organization?
How do I share my check?
An individual has provided me with printed myBackCheck.com results. How do I authenticate these results?
The organization I want to share my check with is not listed. What can I do?
Will my Canadian Criminal Record Check help me in determining my eligibility for a Visa or entry into Canada or the United States?
How do I clear my criminal record?
How up-to date is the record information?
I believe the information is incorrect. How can I dispute it?
I have a question or concern that is not listed. How can I contact you?
What is provided in your Criminal Record Check service? myBackCheck.com conducts Criminal Record Checks based on the Name and Date of Birth of an applicant. These searches may provide an indication of the existence of criminal convictions, for which a pardon/record suspension has not been granted, within the RCMP National Repository of Criminal Records. Any information discovered will be as the record exists on the date of search.

Results will also contain any disclosure of criminal history, as entered by the individual. Checks resulting in a “Not Clear” determination will also indicate accuracy of disclosure, when provided by the individual.

Please note: Specific details of a criminal record conviction cannot be released without fingerprint verification. Fingerprinting can be conducted by local police or accredited fingerprinting companies. Please contact myBackCheck.com for further information.

Information provided as a result of this search will NOT include:
  • Outstanding entries (ie. charged and wanted person information)
  • Convictions under Provincial Statutes
  • Convictions for which a pardon/record suspension has been granted
  • Cases where the applicant has been found guilty by reason of mental disorder
The requesting organization has included a search for Local Police Information in the request. What does that mean? If your organization has requested a check that includes Local Police Information, myBackCheck.com’s police partners will perform a search of local police databases to determine the possible existence of additional police information that may or may not be relevant to the screening process. If information is found, you will typically have to request that information from a local police service directly. In the majority of cases, local police information may only be authorized for release by the police service holding that information. You may then choose to provide that information to the requesting organization directly.
Can I use myBackCheck.com to order a Criminal Record Check that includes a Vulnerable Sector Search? To complete a Vulnerable Sector Search, please contact your local police service.
I know I have a Criminal Record. What will my results contain? The existence of a Criminal Record will result in a “Not Clear” determination. Details of your criminal convictions are only available by submission of fingerprints as per RCMP/CPIC Policy, however, should you disclose previous offences in the course of completing the check, they will appear on the online result and be determined “Accurate” or “Inaccurate” by police. As such, the requesting organization will be able to determine the accuracy and completeness of your disclosure.
Under what authority is myBackCheck.com, as a third party provider, permitted to conduct Canadian Criminal Record Checks? The results of our Criminal Record Checks are obtained from accredited Canadian Police services. myBackCheck.com partners with several police agencies across Canada to conduct Criminal Record Checks. As a division of BackCheck, myBackCheck.com is a partner to jointly executed and approved agreements with these police agencies and the Royal Canadian Mounted Police (RCMP) to obtain and share criminal record information as permitted by the RCMP Canadian Police Information Centre’s (CPIC) Dissemination of Criminal Record Information policy. Those agreements have been reviewed and approved by the RCMP’s CPIC and the Canadian Criminal Real Time Identification Services (CCRTIS).

Additionally, Section 19 of the Dissemination of Criminal Record Information policy lays out the accreditation standards that a third party is required to fulfill before entering in any such agreement with a Canadian police service. BackCheck has met or surpassed those accreditation standards to the satisfaction of the partnering police agencies and the RCMP (CPIC and CCRTIS).
Where does your information come from? The information given to our clients is provided by an authorized Canadian Police Agency. myBackCheck.com works with numerous police departments across Canada to obtain Name-based Criminal Record Verifications from the Canadian Police Information Centre (CPIC). This is the only national source of criminal records in Canada.

Go to Criminal Code Website
How long does it take to receive results of a Criminal Record Check? Once identity verification (electronic or physical) has been received, results can be expected within 1 (one) business day.
How can I trust that your service is secure? We have a VeriSign Inc. website certificate using their industry-standard "secure socket layer" (SSL) technology. This SSL security encrypts our users' sensitive information as it is typed, transmitted and received. Our data is stored offsite in a secure data centre where it is backed up and protected. myBackCheck.com complies with all federal and provincial privacy laws, with full details available at our website's Privacy Policy. All myBackCheck.com employees undergo extensive personal screening and are bound by confidentiality agreements.
Does the Criminal Record Check expire? Criminal Record Checks are valid as of the date they were conducted. Results are stamped with the date of completion rather than an expiration date. It is up to the requesting organization to determine their own thresholds for how long a check will be considered "valid". If it is determined that it has been too long since the completion of your check, the organization may request a renewal.
Why do I need to verify my identity? Identity verification is required for all Criminal Record Checks in Canada. myBackCheck.com provides you with electronic and physical ID verification options along with detailed instructions. Once your identity verification is complete and received, your check will be processed within one business day. In the course of completing the check, individuals obtaining Criminal Record Checks for their own uses are presented with the option to verify their identity online using electronic identity verification or at a Canada Post location. Individuals completing checks for a particular organization that invited them to myBackCheck.com are provided with the ID verification options approved for use by the requesting organization.
What is Equifax eIDverifer? myBackCheck.com is proud to offer its users identity verification via Equifax eIDverifier, providing a completely online Canadian Criminal Record Check experience. Equifax, a major Canadian credit bureau, created eIDverifier as a means of securely verifying your identity online using your unique consumer credit file. Many of Canada’s large financial institutions have incorporated eIDverifier, or similar electronic identity verification tools, in their online services.

This is not a credit check and has no effect on your credit score/rating. You are asked questions pertaining to your personal credit history. Questions to which only you know the correct answers. Only you are able to view your questions as this information is not shared with myBackCheck.com. Some users will not be able to sufficiently confirm their identity online using eIDverifier. Those users will be presented with convenient physical identity verification alternatives.
An organization has sent me an invitation to complete a check. How do I proceed? If an organization has sent you an invitation requesting you complete a check click the link in the email received to get started. If you haven’t already done so you will first create your myBackCheck.com account. Remember to register using the email address your invitation was sent to. Once registered, log in to your myBackCheck.com account and proceed to your ‘Inbox’ to view and accept your invitation. Then follow the instructions on screen to complete and submit your check.
I received an invitation from an organization to complete a check. After I registered the invitation was not available in my account. What happened to my invitation? The invitation that you receive is linked to your email address. Please ensure that when registering on myBackCheck.com you input the same email address used to send your invitation. If you have already registered with a different email address you will need to change it to reflect the account where you were originally sent the invitation. To change your email address, log in using your username and password. Then click on Edit Profile in the navigation pane to the left of your screen. Change your email address and click save. Log out, then log back in and your invitation should be available in your myBackCheck.com Inbox. If you are still having trouble please contact us.
What payment methods are available for my check? Payment can be made securely online using Visa or Mastercard. Alternatively, if an organization requested that you complete a check for them they may incur the full or partial cost of your check.
How much does it cost to share my check with an organization? Nothing! There is no cost to sharing your check with one or more organizations; however, organizations will set acceptable timeframes for checks based on the issue date. If the amount of time since you completed your check is deemed to be too long for the organization, they may ask that you renew your check.
How do I share my check? (Note: To confirm which organizations your check has been shared with refer to the ‘Sharing History’ box beside your results. If you were invited by an organization to complete a check, whether by invitation or through a self-invite link, your check may be automatically shared with them. The following steps are for sharing your check with additional organizations).

When viewing your completed check(s) in the ‘myAccount’ tab, the ‘view&Share’ button is on the right hand side. This button will direct you to the enhanced results, also providing the share option. Search the list of available organizations by typing the organizations name in the white bar. The list of relative options will appear as a drop down menu. Select the appropriate organization and location. When ready, click on the "Share" button and your results will be transferred to the organization you requested.
An individual has provided me with printed myBackCheck.com results. How do I authenticate these results? It is important to ensure the results you receive are authentic and have not been altered. Candidates and organizations are first encouraged to utilize the forgery-proof electronic sharing facilitated through their secure myBackCheck.com accounts. If your organization does not already possess a myBackCheck.com account already it is quick and easy to do so. Visit http://www.backcheck.net/mbcsetup/ to submit your account setup request now. The account is free and will allow results to be shared with your organization directly online. You’ll also have the ability to invite future candidates to complete checks at your fingertips.

Some candidates may request printed police certificates of their myBackCheck.com results. These certificates, issued by myBackCheck.com on behalf of the Canadian police agency that completed their check, will contain the crest and authorizing signature of the police agency. The document will also contain a unique serial number. Use that serial number to authenticate the results at www.backcheck.net/authenticate.

If you are presented with printed results in some other fashion, and do not wish to create your free myBackCheck.com account to have the results shared electronically, please contact myBackCheck.com directly to verify the authenticity of the results. Contact our support team by phone at 1-877-455-6699 or by email at support@mybackcheck.com.

Remember to always check government issued photo identification to ensure that the individual providing the check and the individual noted in the results are one in the same.
The organization I want to share my check with is not listed. What can I do? Beneath a list of existing myBackCheck.com organizations is a link that allows you to encourage anyone you like to join myBackCheck.com. By sending them an email to get signed up, you are sending them a notification about myBackCheck.com and asking them to sign up to view your results. Remember, there is no cost or obligation for an organization to sign on with myBackCheck.com, and when they do sign up, they'll be able to view the results of your check securely online!
Will my Canadian Criminal Record Check help me in determining my eligibility for a Visa or entry into Canada or the United States? No. Our Canadian Criminal Record Check will reveal records of criminal convictions for which a pardon/record suspension has not been granted, contained in the RCMP National Repository of Criminal Records within the Canadian Police Information Centre (CPIC) database. The Canadian Border Service Agency (CBSA) and US Customs have access to a variety of other databases that may contain other information including but not limited to outstanding entries, convictions under Provincial Statutes, and pardoned offences. Please contact CBSA or US Customs if you need to determine your eligibility for a visa or entry into Canada or the United States.
How do I clear my criminal record? In general, criminal records are retained until the subject of the record is eighty (80) years of age with no criminal activity reported in the last ten (10) years. If you have any offences that you feel are old or minor and prevent you from employment opportunities, or you would like to clear your record, please visit Pardon Services Canada’s website to learn how to obtain a pardon/record suspension.
How up-to date is the record information? The information on your myBackCheck.com profile reflects your criminal record at the time which the search was completed and will only be updated once you update your account by processing another Criminal Record Check. If you are currently going through the pardon/record suspension process, or have had changes made to update your criminal record on file with the RCMP, there may be a delay before this information is available on the National Repository of Criminal Records within the Canadian Police Information Centre (CPIC). This delay is due to the time it takes to process data, entering it into the CPIC system and is also affected by the jurisdiction in which the crime occurred.
I believe the information is incorrect. How can I dispute it? If you have had recent updates to your criminal record, there may be a time delay before information is updated on the National Repository of Criminal Records. If you still would like to dispute your findings you should complete a Certified Criminal Record Check submitted via fingerprinting at your local police agency or an accredited private fingerprinting agency. More information can be obtained from your local police, an accredited private fingerprinting agency, or here.
I have a question or concern that is not listed. How can I contact you? Please email us at support@mybackcheck.com or call us at 1-877-455-6730 and a member of our team will be happy to take your call
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